Once you have selected an appropriate medical provider, please contact a CNI customer service specialist to make an appointment on your behalf.   When the appointment is not arranged through CNI, contact us as soon as possible and provide the details of the consultation.  Your insurance company may have requirements that need to be met.  This call will give our customer service representatives the opportunity to verify your eligibility and coverage, verify if pre- authorization is required and expedite the process of obtaining such pre-authorization.

 

Calling CNI customer Service will also ensure preferential costs.

 

 

 

Arrive at least 15 minutes prior to your appointment time. When visiting a doctor for the first time, you will be asked to complete a registration form with standard demographic information as well as details about your insurance, past or present medical conditions (including medications you may be taking), emergency contacts and a person financially responsible for payment.  In Mexico, any expenses incurred but not covered by your insurance company are ultimately your responsibility.

 

The Provider’s office will also ask you to sign a release of protected health information, this signed release will allow your physician to provide medical information to your insurance for pre-authorization and claim processing purposes.

 

In cases where the medical provider refuses to accept the insurance, you will have the option of paying for the visit and applying for reimbursement (see Applying for Reimbursement) or scheduling a visit with another physician. Your customer service specialist will assist you with rescheduling.

 

If you cannot attend the appointment, please call our customer service specialist as soon as possible to cancel it.